Refund Policy

SuperViral is always committed to putting a smile on our customer’s faces no matter what it takes. Here are details of our refund policy:

Conditions under Which You Can Receive the Refund:

  • If your order isn’t delivered due to any technical error from our end, and we’ve not responded to your request.
  • The condition of the issue also matters in deciding whether you will get a partial or complete refund.

When You Wouldn’t Get a Refund

  • Any trick of attempting fraud in the form of opening a dispute on the payment system.
  • If the order hasn’t been delivered because your account setting is private.
  • Your behaviour with our customer support has been quite rude.
  • Make sure that you’ve understood what you’re buying. Do let us know if you’ve committed a mistake while placing the order, we would compensate you with some other services. 

Drop & Refill Policy

SuperViral offers a 30-days refill guarantee so that you can contact us for a refill in case of any drop. Make sure that you’ve a receipt otherwise, it might not be possible to refill the services.

Key Points:

  • We’re (in any case) not responsible for any inconvenience (delay etc.) if your account setting is private.

Our customer support is set up on WhatsApp so that you can get the answers to your queries within no time. Therefore, you’re advised to contact us before opening any dispute so we can find any way to solve the issue.

Link to Our Terms & Conditions.